Frequently Asked Questions
Find answers to common questions about our services, policies, and everything you need to know for a smooth rental experience.
On the main page, enter the dates and times you wish to rent the car, the pick-up and drop-off location and the driver’s age and click on the “search” button. Get a quote for the car you are interested in.
Fill the personal details form, providing your name, country, mobile phone number and E-mail address. If you are picking up at the airport or the port, please do not forget to provide your flight number or the name of your boat and the exact arrival time. Once your booking is complete, you will receive by mail a printable voucher.
All drivers must present a valid driver’s EU license or international license (for non-EU drivers) and a valid ID card or passport. If the above documents are not provided, the rental cannot be carried out.
No, you will certainly not lose your reservation and it is preferable to inform us about the delay. In addition, there is no fine, but if service is offered out of the operating hours, due to the delay, an extra fee 20 euro will be added to the final price.
Like all car rental companies, car models are indicative only. In the reservation only the car category is confirmed and not a specific car model.
All rentals are paid on spot the day of car pick-up, unless otherwise instructed by the reservations department.
No, there is no cancellation fee. However, you are required to give at least 2-days prior notice if you wish to cancel your reservation.
In case of a breakdown or an accident you should contact the station where you picked up the car (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.
One-way rentals are available on request with extra charge, depending on different locations.
No, the price you see during the booking process is final, and there are no hidden extra charges.
You can either send your questions by email to info@ifigenia-car-rental.com